Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your purchase.

Returns must meet certain conditions: Your item must be in the same condition as when it was received, unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at calvinchen@csflair.com. Please note that returned items must be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label, as well as instructions on how and where to send the package. We do not accept returns that have not been approved in advance.

If you have any questions about returns, you can always contact us at calvinchen@csflair.com.

Damaged and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can assess and rectify the issue.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

We are sorry, but we do not accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item and purchase a new one separately, which can be done once the return is accepted.

EU 14-Day Cooling-Off Period
Despite the above, if the item was shipped to the EU, you have the right to cancel the order or return the item within 14 days without giving a reason. As mentioned above, your item must be in the same condition as when it was received, unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
We will notify you after receiving and inspecting your returned item, informing you whether the refund has been approved. If approved, the refund will be processed and returned to your original method of payment within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund.
If you have not received your refund within 15 business days after we have approved the return, please contact us at calvinchen@csflair.com.